Terms of Engagement

These terms apply to the Visibility Audit and to any ongoing engagement agreed in writing. Anything outside the written brief is out of scope until agreed separately.

The audit is a one-off review delivered as a private written report, ordinarily within five working days of the brief being confirmed.

Findings describe observed behaviour across the major AI assistants at the time of review. Assistant behaviour changes; we make no guarantee of a specific ranking, citation or outcome.

Implementation of the findings is not included. They may be handed to your own developer or agency.

The audit is £495 / $650, payable in advance of delivery unless agreed otherwise. Ongoing engagements are invoiced monthly in advance.

Invoices are payable within 14 days. Prices exclude VAT where applicable.

We are not currently VAT registered; no VAT is added to invoices.

Reports are private to you. We do not publish client names and we do not share your material with third parties except where necessary to deliver the work.

For ongoing engagements, we do not knowingly run directly competing brands in the same category during the same quarter.

Both parties treat commercial information disclosed during the engagement as confidential.

You own the findings in your report. We retain ownership of our underlying methodology, tools and process.

Work not yet started may be cancelled for a full refund. Once review has begun, fees for work performed are payable.

Where you are purchasing as an individual rather than a business, your statutory cancellation rights under the Consumer Contracts Regulations 2013 apply in addition to the above.

Our liability is limited to the fees paid for the work in question. Nothing in these terms limits liability that cannot lawfully be limited.

These terms are governed by the laws of England and Wales.